Privacy Policy
Last Updated: [25th Sep 2025]
1. Introduction
Welcome to European Institute For Healthcare Excellence (“we”, “us”, “our”). We are committed to protecting the privacy and security of your personal data. This Privacy Policy describes how we collect, use, process, disclose, and safeguard your information when you visit our website [https://europeanihe.com/] (the “Site”), register, purchase our medical courses or otherwise interact with us. By using the Site, you agree to this Privacy Policy.
2. Definitions
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Personal Data: any information relating to an identified or identifiable natural person.
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Sensitive Data: particular categories of personal data that may require extra protection (e.g., health-related information, professional credentials).
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Processing: any operation performed on Personal Data (collection, storage, use, disclosure, etc.).
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User: any person accessing or using the Site.
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Course: any medical or health-related educational content offered by us for purchase or registration.
3. What Data We Collect
We may collect the following categories of data:
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Account Information: name, email address, phone number, address, professional credentials (if required), occupation, institution / employer, etc.
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Payment Information: payment method, billing address, credit card or bank details (or via payment processors).
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Course Usage Data: which courses you enroll in, progress, quiz/test results, submissions, feedback, forum/comments if applicable.
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Technical Information: IP address, device type, browser type, operating system, pages visited, referrer URL, cookies & similar tracking technologies.
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Communications Data: correspondence, customer service queries, support requests.
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Optional Sensitive Data: if any medical or health information is voluntarily provided or required (e.g. for certifications, prior education, special accommodations).
4. How We Use Your Data
We use the data for various purposes, including but not limited to:
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To provide, maintain, and improve our services and courses.
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To process your course registrations, orders, payments, and to fulfill contractual obligations.
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To communicate with you: send confirmations, invoices, technical notices, updates, promotional materials (if permitted) and support.
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To personalize your experience: tailor content, recommendations.
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To conduct research, analysis, and improve course content, UI/UX, marketing strategies.
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To ensure security, prevent fraud, and protect rights.
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To comply with legal obligations and enforce our policies.
5. Legal Basis for Processing (if applicable under GDPR or similar laws)
When required by law, our legal basis for collecting and using your Personal Data includes:
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Performance of a Contract: where processing is necessary to perform our agreement with you (e.g., delivering courses, processing payments).
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Legal Obligation: to comply with laws or regulations.
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Legitimate Interests: e.g. maintenance of service security, preventing fraud, improving the Site, provided such interests are balanced with your rights.
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Consent: for sending promotional material or processing special categories (if required); you may withdraw consent at any time.
6. Cookies & Tracking
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We use cookies and similar technologies to collect technical and usage data. This helps with site functionality, analytics, performance, personalization, and marketing.
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You may manage, disable, or refuse cookies via browser settings. Note that disabling cookies may hinder some functionality.
7. Data Sharing & Disclosure
We may share your data in the following circumstances:
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Service Providers: third-party vendors who help with payments, hosting, analytics, email, customer service, content delivery.
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Affiliates or Partners: e.g. course partners, accreditation bodies, where necessary in connection with a course you have signed up for.
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Legal Requirements: when required by law or to protect rights, comply with court orders, etc.
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Business Transfers: in case of sale, merger, acquisition, or reorganization, your data may be transferred, with notice as required.
8. Data Retention
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We retain your Personal Data only for as long as needed to fulfil the purposes listed above, or as required by law.
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Once no longer needed, we will securely dispose of or anonymize your data.
9. Your Rights
Depending on your location, you may have rights including:
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To access the Personal Data we hold about you.
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To correct or update data.
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To delete or request erasure (“right to be forgotten”).
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To restrict processing.
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To object to certain processing (e.g. marketing, profiling).
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To data portability (where applicable).
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To withdraw consent (for cases where processing is based on consent).
To exercise your rights, contact us at the email given below. We will respond within the time required by applicable law.
10. Security
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We adopt reasonable technical and organizational measures to protect data against unauthorized access, disclosure, alteration or destruction.
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We use encrypted transmission (e.g., HTTPS), secure data storage.
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But transmission over the internet is never completely secure; we cannot guarantee absolute security.
11. International & Cross-Border Transfers
If we transfer your data outside your country (e.g., to servers or service providers abroad), we will ensure that adequate protection is in place (e.g. contractual clauses, compliance with applicable law).
12. Children’s Privacy
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Our services are intended for users of legal adult age (18+).
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We do not knowingly collect data from minors. If you believe a minor has provided data, contact us and we will take steps to delete it as required.
13. Updates to this Policy
We may modify this Privacy Policy at any time. The updated version will be posted on the Site with a revised “Last Updated” date. Significant changes may be notified to you via email or website notice.
14. Contact Us
If you have questions, requests, or concerns regarding this Policy, you can contact us at:
European Institute For Healthcare Excellence
Email: courses@europeanihe.com