PRIVACY POLICY / POLÍTICA DE PRIVACIDAD

1. INTRODUCTION

This Privacy Policy explains how EMPOWERING GROWTH, S.L., trading as the European Institute for Healthcare Excellence (EIHE) (“EIHE“, “we“, “our” or “the Company“), collects, uses, stores and protects the personal data of individuals who visit or use our website and services.

EIHE is committed to processing personal data fairly, lawfully and transparently, in accordance with applicable European and Spanish data protection legislation, including:

• Regulation (EU) 2016/679 (General Data Protection Regulation – GDPR)
• Spanish Organic Law 3/2018 on the Protection of Personal Data and the Guarantee of Digital Rights (LOPDGDD)

Protecting your privacy and safeguarding your personal information are fundamental to how we operate.

1. INTRODUCCIÓN

La presente Política de Privacidad regula el tratamiento de los datos personales de los usuarios que acceden y utilizan el sitio web titularidad de EMPOWERING GROWTH, S.L. (en adelante, el “EIHE” o el “Titular”).

El Titular se compromete a tratar los datos personales conforme a la normativa vigente en materia de protección de datos, en particular:

• Reglamento (UE) 2016/679 (RGPD)
• Ley Orgánica 3/2018 (LOPDGDD)

La privacidad y seguridad de los datos personales son una prioridad para el Titular.

2. DATA CONTROLLER

The Data Controller responsible for the processing of your personal data is:

2. RESPONSABLE DEL TRATAMIENTO

• Razón social: EMPOWERING GROWTH, S.L.
• CIF: B75484212
• Domicilio: Calle Sol nº 88, Planta 1, Puerta A, 41003, Sevilla (España)
• Email de contacto: [email protected]

3. PURPOSES OF PROCESSING

EIHE may process your personal data for one or more of the following purposes:

Enquiries and Information Requests

To respond to enquiries, requests for information and communications submitted through our website or other contact channels.

Delivery of Educational Services

Where you enrol in one of our programmes, we process your information in order to:

• Administer your enrolment;
• Manage payments and contractual obligations;
• Provide access to our learning platforms and virtual campus;
• Deliver educational content and live teaching sessions;
• Assess academic performance;
• Issue certificates or other educational credentials; and
• Provide student support and academic administration.

Marketing Communications

Where you have provided your consent, or where another lawful basis applies, we may send you information about:

• Courses and educational programmes;
• Events and webinars;
• Academic publications;
• Healthcare insights;
• Institutional news; and
• Other services that may be relevant to your professional interests.

You may unsubscribe from marketing communications at any time.

Events and Promotional Activities

To administer registrations for conferences, webinars, workshops, competitions, scholarships, promotional campaigns and other institutional activities.

Recruitment

If you submit a job application or curriculum vitae, your personal data will be processed for recruitment purposes and may be retained for future employment opportunities where permitted by law.

Website Analytics and Improvement

To understand how visitors use our website, improve user experience, monitor website performance and enhance the quality of our services through analytics technologies and cookies.

3. FINALIDAD DEL TRATAMIENTO DE DATOS

Los datos personales podrán ser tratados para las siguientes finalidades:

Atención de solicitudes

Gestionar consultas, solicitudes de información o contacto realizadas por el usuario.

Gestión de servicios y formación

En caso de contratación: gestión administrativa y comercial, acceso a plataformas o campus virtual, desarrollo de actividades formativas y evaluación, certificación y seguimiento académico.

Comunicaciones comerciales

Envío de información sobre cursos y programas formativos, servicios relacionados y contenidos relevantes. Siempre con consentimiento previo o base legal aplicable.

Actividades promocionales

Gestión de participación en eventos, promociones o campañas.

Selección de personal

En caso de envío de CV, gestión de procesos de selección presentes o futuros.

Mejora de la experiencia de usuario

Análisis de navegación y comportamiento en la web (cookies, estadísticas, etc.).

4. CATEGORIES OF PERSONAL DATA

Depending on your interaction with EIHE, we may process the following categories of personal data:

Information You Provide

This may include:

• Name and surname;
• Email address;
• Telephone number;
• Professional information;
• Organisation or employer;
• Billing information;
• Payment details (processed securely through authorised payment providers); and
• Any information voluntarily provided through forms, emails or other communications.

Information Collected Automatically

When you visit our website, we may automatically collect certain technical information, including:

• IP address;
• Browser type;
• Operating system;
• Device information;
• Website usage data;
• Pages visited;
• Referral sources; and
• Cookie identifiers.

Further information is available in our Cookie Policy.

4. TIPOLOGÍA DE DATOS TRATADOS

Se podrán tratar las siguientes categorías de datos:

• Datos facilitados por el usuario: Nombre y apellidos, Email, Teléfono, Datos profesionales, Datos de facturación y pago.
• Datos obtenidos automáticamente: Dirección IP, Información del dispositivo, Datos de navegación.

5. LAWFUL BASIS FOR PROCESSING

EIHE processes personal data on one or more of the following legal grounds under Article 6 GDPR:

Consent

Where you have freely provided your consent, including for:

• Submitting contact forms;
• Subscribing to newsletters;
• Receiving marketing communications; and
• Accepting non-essential cookies.

You may withdraw your consent at any time without affecting the lawfulness of processing carried out before its withdrawal.

Performance of a Contract

Where processing is necessary for the performance of a contract with you, including the provision of educational services, programme administration and payment processing.

Legitimate Interests

Where processing is necessary for EIHE’s legitimate interests, including:

• Improving our educational services;
• Maintaining the security of our systems;
• Responding to enquiries;
• Preventing fraud; and
• Communicating information about services similar to those previously requested or purchased, where permitted by law.

Legal Obligations

Where processing is required to comply with legal or regulatory obligations applicable to EIHE.

5. LEGITIMACIÓN DEL TRATAMIENTO

El tratamiento de datos se basa en:

• Consentimiento del usuario para formularios de contacto y envío de comunicaciones comerciales.
• Ejecución de contrato para la prestación de servicios o formación contratada.
• Interés legítimo para mejorar servicios y enviar comunicaciones relacionadas con servicios similares.
• Cumplimiento de obligaciones legales cuando sea necesario por normativa aplicable.

6. DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including:

• For the duration of our contractual relationship;
• While your account remains active;
• Until you request deletion where applicable; and
• For any additional period required under applicable legal, accounting or regulatory obligations.

Once retention is no longer necessary, personal data will be securely deleted or anonymised.

6. CONSERVACIÓN DE LOS DATOS

Los datos personales se conservarán:

• Mientras exista relación contractual
• Mientras no se solicite su supresión
• Durante los plazos legales exigidos

7. DISCLOSURE OF PERSONAL DATA

EIHE does not sell personal data.

Your information may be shared only where necessary with:

Service Providers

Including providers of:

• Learning management systems;
• Payment processing;
• Cloud hosting;
• IT infrastructure;
• Customer support;
• Marketing platforms; and
• Other professional service providers.

All such providers process personal data under appropriate contractual safeguards and only on EIHE’s documented instructions.

Public Authorities

Where disclosure is required by law, court order or regulatory authority.

Except as described above, personal data will not be disclosed to third parties without your consent.

7. COMUNICACIÓN DE DATOS A TERCEROS

Los datos podrán ser comunicados a:

• Proveedores de servicios: Plataformas tecnológicas, Servicios de marketing, Atención al cliente. Siempre bajo contrato y garantías adecuadas.
• Autoridades públicas cuando sea requerido por ley.
• No se cederán datos a terceros salvo obligación legal o consentimiento expreso.

8. YOUR RIGHTS

Under applicable data protection legislation, you have the right to:

• Access your personal data;
• Request correction of inaccurate information;
• Request erasure of your personal data;
• Restrict processing;
• Object to certain processing activities;
• Request portability of your data; and
• Withdraw consent at any time where processing is based on consent.

To exercise any of these rights, please contact:

[email protected]

If you believe that your rights have been infringed, you also have the right to lodge a complaint with the Spanish Data Protection Authority (Agencia Española de Protección de Datos – AEPD):

https://www.aepd.es/

8. DERECHOS DEL USUARIO

El usuario puede ejercer los siguientes derechos:

• Acceso
• Rectificación
• Supresión
• Oposición
• Limitación del tratamiento
• Portabilidad

Cómo ejercerlos: Mediante solicitud a: [email protected]

Derecho a reclamar: El usuario puede presentar reclamación ante la Agencia Española de Protección de Datos:

https://www.aepd.es/

9. DATA SECURITY

EIHE implements appropriate technical and organisational measures designed to protect personal data against accidental or unlawful destruction, loss, alteration, unauthorised disclosure or unauthorised access.

Although no internet transmission or electronic storage system can be guaranteed to be completely secure, we continuously review and improve our security measures in accordance with recognised industry standards.

9. SEGURIDAD DE LOS DATOS

El Titular ha adoptado las medidas técnicas y organizativas necesarias para garantizar la seguridad de los datos personales y evitar su alteración, pérdida o acceso no autorizado.

10. CHILDREN’S PRIVACY

EIHE’s educational programmes and services are intended for adults and qualified professionals.

We do not knowingly collect personal data from individuals under the age of 18 without appropriate parental or legal guardian consent where required by law.

If we become aware that personal data relating to a minor has been collected unlawfully, we will take reasonable steps to delete such information promptly.

10. MENORES DE EDAD

Los servicios no están dirigidos a menores de edad. En caso de detectarse datos de menores sin consentimiento, serán eliminados.

11. CHANGES TO THIS PRIVACY POLICY

EIHE may update this Privacy Policy from time to time to reflect changes in legislation, regulatory requirements, technological developments or our business operations.

The latest version will always be published on this page together with its effective date. We encourage users to review this Privacy Policy periodically to remain informed about how we protect their personal information.

11. MODIFICACIONES

El Titular se reserva el derecho a modificar la presente Política de Privacidad en cualquier momento. Las modificaciones serán publicadas en esta misma página.